Frequently Asked Questions:

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Domain Registration FAQ


What is a domain name?

A domain name is simply an internet address, such as cleverdot.com.


How can I register a domain name?

Simply navigate to our home page, enter your desired domain name into the red search box and click "check". If the domain name is available, proceed with the onscreen instructions to register it.


For how long can I register a domain name?

Domain names can be registered for periods of 1 to 10 years.


Who will be listed as the owner of the domain once I have registered it with CleverDot.com?

You, and/or your company, or whoever else you choose to list.


What if the domain name I want is registered to someone else?

You can try to register with a different extension, for example, ".net" or ".org" instead of ".com", or you can search for a different domain name.


How much does it cost to register a domain name with CleverDot.com?

Only $11.95 per year - click here for our pricing page.


Are there any hidden fees?

No, there aren't.


How does CleverDot.com keep its prices lower than most other providers on the internet?

CleverDot.com has been providing domain name registration services and web hosting solutions since 2002. Our proven business structure allows us to provide you great service at competitive prices that save you money.

A lot of our clients choose us for both domain name registration and web hosting solutions. If you also need web hosting, be sure to check out our web hosting plans - click here.


What CleverDot.com services come with my registered domain name?

You can park your domain on our name servers, change your domain's name server, forward your domain to a different web address, forward email addressed to your domain to a different email address, change your domain's contact information, etc.


What CleverDot.com services come with my registered domain name?

You can park your domain on our name servers, change your domain's name server, forward your domain to a different web address, forward email addressed to your domain to a different email address, change your domain's contact information, etc.


What are name servers?

"Name server" refers to information attached to a domain name that defines which web host it should point to. For example, domain names that are hosted with CleverDot.com point to CleverDot.com's name servers.


How long will it take for my new domain to become active?

CleverDot.com provides real-time domain registration, so your new domain will become active instantly. It may, however, take up to 24 hours for the domain to propagate throughout the internet.


If I decide to sell my domain name, will I have to pay an ownership change fee?

No, CleverDot.com does not charge for changing ownership.


Can I register a domain name without web hosting?

Yes, you can register a domain name with CleverDot.com without web hosting, and can always add hosting later if you want.


Can I register a domain name at CleverDot.com and host the domain at another web host?

Yes, you can host your domain at CleverDot.com or at any other web host.


How can I renew my domain name registration?

Go to CleverDot.com and login to your domain control panel, then click on "Manage/Renew Domain(s)" and proceed with the onscreen instructions.


Web Hosting FAQ


What is web hosting?

Web hosting is a way to make your web site content available on the internet.


What is the difference between domain name registration and web hosting?

Domain name registration gives you an internet address - the name of your web site. Web hosting gives you a place to store your web site's content, such as text and image files, and make it available on the internet.


How much does a web hosting account cost?

CleverDot.com has great web hosting deals - click here to see our web hosting plans.


Will I be charged an account setup fee?

No, CleverDot.com does not charge an account setup fee.


What is the difference between a monthly plan and a yearly plan?

With a monthly plan, you pay month to month. With a yearly plan, you pay for a year in advance and get a special price.


How long will it take for my new hosting account to be created?

CleverDot.com can usually create and activate new web hosting accounts within an hour.


After my web hosting account is created, how will I manage it?

Once we have created your web hosting account, we will send you an email with instructions on how to log in to the Cpanel control panel and use FTP.


What is Cpanel?

Cpanel is an advanced, easy to use control panel for your web site that lets you perform a vast array of tasks including: create email accounts, create FTP accounts, upload files, register MySQL databases, access statistics about your web site visitors, install a forum or a chat board, and much more.

Click here to see a Cpanel demo.

And remember, we are always here to assist you. If you ever need help with any of Cpanel's features, or with anything else, please don't hesitate to contact us.


What is Softaculous?

Softaculous is a powerful tool that lets you easily install dozens of web scripts. With the click of a mouse, Softaculous can install Blogs (web logs), Content Management Systems, Customer Support Scripts, Forums, Shopping Carts, Guest Books, Image Gallery Scripts, Mailing Lists, Pools and Surveys, Site-Ready Templates, and much more. No programming knowledge is required!

Click here to see a Softaculous demo.


Will my web hosting account come with a web site builder?

Yes, your account includes RVSiteBuilder, an extremely user-friendly application that comes with dozens of wonderful templates. With RVSiteBuilder, even a fresh newbie with no prior knowledge can create a great looking web site within minutes.

Click here to see a RVSiteBuilder demo.


What is FTP?

FTP stands for "File Transfer Protocol" and it lets you transfer files to and from your web hosting account. We recommend using the FileZilla FTP application, which can be downloaded for free at CleverFTP.com


Do you offer a money back guarantee?

Yes, CleverDot.com has a full 60-day money back guarantee on all new web hosting accounts. If for any reason you want to cancel your new web hosting account, even after 59 days, just let us know - your money will be fully refunded with no questions asked.

Please note that our 60-day money back guarantee applies only to new web hosting accounts. Domain name registration and renewal fees are nonrefundable.


If my domain name is registered with a different provider, can I host my domain at CleverDot.com?

Yes, if your domain name is registered with a different provider you can still have your domain hosted at CleverDot.com.


What domain name extensions can be hosted with CleverDot.com?

CleverDot.com hosts all domain name extensions.


Will CleverDot.com add banners or advertisements to my web site?

No, CleverDot.com provides banner-less web hosting services. We will never place banners or advertisements or any other content on any web site we host for you. It doesn't matter if you choose our smallest hosting plan or our largest. It doesn't matter if you choose a monthly payment plan or a yearly payment plan. Of course, you are free to add whatever banners or advertisements you want, because it's your web site!


What kind of servers do you run, and what services will I have with my web hosting account?

Our web hosting accounts are powered by 64-bit servers with RAID hard drive arrays for maximum speed, efficiency, and redundancy.

Our servers use a Unix-based operating system and provide: Cpanel control panel, Softaculous script installer, RVSitebuilder web site builder, spam filter, anti-virus software, FTP, email, webmail, PHP, Perl, Python, MySQL, SSI, detailed visitor statistics, shopping carts, blogs, content management systems, forums, image galleries, guest books, portals, pools, counters, project management scripts, wiki software, classified ads, and much more.

For further information, click here to view our web hosting plans page.


How can I renew my web hosting plan?

Go to CleverDot.com and login using your web hosting account login name and password, then click on "Renew Hosting Plan" and proceed with the onscreen instructions.


How can I upgrade my web hosting plan?

Go to CleverDot.com and login using your web hosting account login name and password, then click on "Upgrade Hosting Plan" and proceed with the onscreen instructions.


Special Package FAQ


What is the Special Package?

The Special Package is a package of services that includes both yearly domain name registration and yearly web hosting at a special price.


What features come with the Special Package?

You get all the features you would with separate domain name registration and web hosting accounts. For further information, please refer to the Domain Registration and Web Hosting FAQ sections.


Once I order the Special Package, how long before it becomes active?

The domain name and web hosting account will be created and activated within an hour, after which we will send you an email with login information.


How can I order the Special Package?

Please click here to order the Special Package.


How can I renew my Special Package plan?

Go to CleverDot.com and login using your web hosting account login name and password, then click on "Renew Hosting Plan" and proceed with the onscreen instructions.


How can I upgrade my Special Package plan?

Go to CleverDot.com and login using your web hosting account login name and password, then click on "Upgrade Hosting Plan" and proceed with the onscreen instructions.


Domain Transfer FAQ


What is a domain transfer?

A domain transfer is used to change the registration of a domain name from one domain registrar to another. For example, you can transfer to CleverDot.com a domain name that you registered with a different registrar.


Why should I transfer a domain name to CleverDot.com?

Because our prices are lower than most providers on the internet, you'll save money by transferring your domain's registration to CleverDot.com.


How much does it cost to transfer a domain to CleverDot.com?

Please click here to view our pricing page.


Will my domain name registration period be extended once it is transferred to CleverDot.com?

Yes, after your domain is successfully transferred to CleverDot.com, the domain name registration period will be extended by one year.


What should I check before I initiate a domain transfer to CleverDot.com?

Please make sure that your domain is unlocked for transfer at its current registrar, that you have the transfer authorization code, and that the domain's contact email address on the whois record is valid.


What is bulk domain transfer?

Bulk domain transfer lets you to transfer to CleverDot.com a large number of domains at one time.


How long will it take for my domain to be transferred to CleverDot.com?

Domain transfers to CleverDot.com take about a week.


Will my domain's name servers remain the same during and after transfer to CleverDot.com?

Yes, the name servers will remain the same.


Will my domain stay online during the transfer?

Yes, your site should remain up and running.


How can I transfer my domain from another registrar to CleverDot.com?

Simply click on "Domain Transfer" at the top of this page and follow the onscreen instructions.


URL Forwarding FAQ


What is URL forwarding and what is it used for?

URL forwarding (also called "domain forwarding") is a way to redirect your domain name visitors to another domain name (web site). For example, yourdomain.com can be forwarded to anotherdomain.com and whenever yourdomain.com is accessed, the visitor will automatically be redirected to anotherdomain.com.

URL forwarding is used by webmasters who wish to have several domains redirected to a single domain, and by webmasters who use free web hosting services but prefer to use their own memorable domain name instead of a long, confusing, and hard to remember free web hosting internet address.


What is Unmasked URL Forwarding?

Unmasked URL forwarding redirects your domain name visitors to another domain name, and reveals the second domain name in the web browser's address bar. For example, if you set up unmasked URL forwarding to anotherdomain.com, visitors to yourdomain.com will be redirected to anotherdomain.com, and anotherdomain.com will appear in the browser's address bar.


What is Masked URL Forwarding?

Masked URL forwarding is used when you want your domain name to remain in the web browser's address bar, hiding the domain name you are redirecting to. For example, if you set up masked URL forwarding to anotherdomain.com, visitors to yourdomain.com will be redirected to anotherdomain.com while yourdomain.com continues to appear in the browser's address bar instead of changing to anotherdomain.com.

When you use CleverDot.com's Masked URL Forwarding you can also define meta tags such as title, description, keywords, etc. This feature is used to optimize your domain name search engine results.


Is there a fee for URL Forwarding?

No. Unlike other providers that charge up to $10 a year for this service alone, at CleverDot.com URL forwarding is included with your domain registration.


Will CleverDot.com add banners or advertisements to my forwarded domain?

No, we will never place banners or advertisements or any other content at your forwarded domain.


How do I set up URL Forwarding?

Go to CleverDot.com and login to your domain control panel, then click on "URL Forwarding" and proceed with the onscreen instructions.

Please note that for newly registered domains, it will take a couple of hours for URL Forwarding to become active.


Email Forwarding FAQ


What is email forwarding and what is it used for?

Email Forwarding lets you forward all the email your domain receives to your preferred email address. For example, you can have all messages sent to email@yourdomain forwarded to youremail@address.com.


How many email addresses can I forward to my preferred email address?

CleverDot.com provides unlimited Email Forwarding, which means all the email that your domain receives will be forwarded to your preferred email address, even if your domain has several email accounts. For example, if you have set up yourdomain.com to have the email accounts you@yourdomain.com, webmaster@yourdomain.com, and sales@yourdomain.com, all messages sent to all three accounts will be forwarded to youremail@address.com.


Does CleverDot.com charge an additional fee for Email Forwarding?

No, unlike other providers that charge extra for email forwarding, at CleverDot.com this service is included with your domain registration.


How do I set up Email Forwarding?

Go to CleverDot.com and login to your domain control panel, then click on "Email Forwarding" and proceed with the onscreen instructions.

Please note that for newly registered domains, it will take a couple of hours for Email Forwarding to become active.


Payment FAQ


What is 2Checkout.com?

2Checkout.com, Inc. is Cleverdot.com's authorized retail services provider.


What types of credit cards does 2Checkout.com accept?

2Checkout.com accepts all major credit cards, including Visa, Discover, American Express, MasterCard, Diners Club, and others.


Does 2Checkout.com support foreign currencies?

Yes, in most cases. If your currency is supported, you'll have the option to use it on the 2Checkout.com payment page.


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