FAQ/HELP:



Domain Registration FAQ


What is a domain name?

Domain name is an internet address (like cleverdot.com), having a domain name helps people to remember your address on the net.


How can I register a domain name?

Go to our home page, enter your desired domain name in the search box and click check, if the domain name is available for registration, proceed with the on screen instructions.


For how long can I register a domain name?

Most of the domain names can be registered for a period of 1 to 10 years, some domains such as the .us domain extension must be registered for a minimum period of 2 years.


Who will be listed as the owner of a domain registered with CleverDot.com?

You and or your company or whoever you may list when registering the domain.


What if the domain I want is already registered?

You can try registering the same domain with another extension, such as .net or .org (if available), or you can search for another name.


How much does it cost to register a domain at CleverDot.com?

Most of the domains registered with CleverDot.com cost $8.88 per year - click here for our pricing page.


Are there any hidden fees?

No, there aren't.


Why are your prices are lower than other providers on the net?

CleverDot.com provides web hosting solutions and domain registration services, we buy domains at high volume so we can afford selling high volume of domains at such low rates, helping you to save money.

Large number of clients who register domains with us also choose us as their web hosting solution providers, if you also need web hosting be sure to check out our web hosting plans.

Click here for our web hosting plans page.


What services will I have with my domain name?

You would be freely able to: park the domain on our name servers (this will automatically happen when registering a new domain unless you will define it otherwise), change name servers, change your domain contacts (such as: names, addresses and emails), forward your domain to another URL using an unmasked forwarding or a masked forwarding with meta tags option (for search engines optimization), forward your emails to your desired email address and more.


What is the bulk domain registration?

The bulk domain registration enables you to register a large amount of domains at once.


How long will it take for my domain to become active?

CleverDot.com provides real time domain registration, however it may take up to 24 hours for the domain to be propagated on the global whois database server (all over the internet), please note that the whois propagation timing does not depend on CleverDot.com and is common to all domain registrars.


If in the future I will decide to sell my domain, will I have to pay an ownership transfer fee?

No, there is no ownership transfer fee.


Can I order just a domain name registration without ordering web hosting?

Sure you can, you can register a domain name with us and if needed you can order web hosting for it later.


Can I order a domain name and host it with another web host?

Sure, you may host your domain name with us or with any other web host you like to.


Domain Transfer FAQ


What is a domain transfer?

Domain transfer is used to transfer a registration of a domain name from one domain registrar to another, in this case transferring your domain(s) from another registrar to CleverDot.com.


Why should I transfer my domain to CleverDot.com?

Simple, save money, some registrars charge up to $35 per year per domain registration/renewal.


How much does it cost to transfer a domain to CleverDot.com?

click here for our pricing page.


Will my transferred domain registration period be extended?

Yes, your domain registration period will be extended for another year.


Are there any limitations for domain transfers?

Yes, a domain name can only be transferred 60 days after it was originally registered and up to 20 days before the end of it's registration period.

Make also sure the domain is not "locked" for transfers by it's current registrar.


What is the bulk domain transfer?

The bulk domain transfer enables you to transfer to CleverDot.com a large amount of domains at once.


Will my domain's DNS settings will stay as they were (before) after transferring a domain to CleverDot.com?

Yes, the DNS will remain the same.


Will my domain (site) will be down during the transfer?

No, your site should be up and running.


How can I transfer my domain from another registrar to CleverDot.com?

Go to our home page, click on "domain transfer" and enter your domain name in the domains box, then proceed with the on screen instructions.


URL Forwarding FAQ

Please note that the terms: "URL forwarding" and "domain forwarding" are used to describe the same thing, on the explanation below we will use the term URL forwarding.


What is URL forwarding and what is it used for?

URL forwarding is a method of redirecting your domain name visitors to another domain name (web site), for example your domain name: yourdomain.com can be redirected to anotherdomain.com and whenever your domain will be accessed, it will automatically redirect the visitor to anotherdomain.com.

URL forwarding is usually used by webmasters who use free web hosting and like to use their own memorable domain name instead of a long, confusing and hard to remember free web hosting internet address.
URL forwarding is also used by webmasters who use paid web hosting but need to host more than one domain on the same web hosting cutting the additional domain hosting fee.


What is an Unmasked URL forwarding?

The unmasked or uncloaked URL forwarding is used when you want to simply redirect your domain name visitors to another domain name revealing the real address being redirected to on the top, for example if you setup an unmasked redirection to anotherdomain.com all the visitors to yourdomain.com will be redirected to anotherdomain.com which will appear on the top (url bar).


What is a Masked URL forwarding?

The masked or cloaked URL forwarding is used when you want your domain name to appear on the top (url bar) hiding the real domain name that is being redirected to, for example if you setup a redirection to anotherdomain.com all the visitors to yourdomain.com will be redirected to anotherdomain.com with your domain name appearing on the top (url bar) instead of anotherdomain.com.

If you choose to use the masked forwarding you can also define (with no charge using our unique system) your own meta tags such as title, description, keywords and more, this feature is used to optimize your domain name search engines ranking.


Is there any fee for this service?

No, unlike other domain registrars that charge up to $10 a year for this service alone, with us this service is absolutely free.


Will you add to my forwarded domain banner advertisements?

No, this service is bannerless (banner free), unlike other providers we don't add banner advertisements on the top of your forwarded domain (it's your domain not ours).


Where should I park my domain name?

ns100.cleverdot.com

ns101.cleverdot.com

All new domains are automatically parked on our name servers by default unless configured otherwise on the time of the registration or later, if your domain was parked on another address please remember that after you have parked your domain name on our servers it will take between 24-72 hours for your domain to be propagated on the net.
(if you need help with parking your domain or with anything else please don't hesitate to contact us).


How to set the URL forwarding?

Simple, login to your domain control panel and click on "URL Forwarding", proceed with the on screen instructions.


Email Forwarding FAQ


What is email forwarding and what is it used for?

Email forwarding enables you to forward all the email your domain receives to your preferred email address, for example:

email@yourdomain -> will be forwarded to: youremail@address.com


How many email addresses can I forward to my preferred email address?

CleverDot.com provides unlimited email forwarding, which means all the email that your domain receives will be forwarded to your preferred email address, for example:

you@yourdomain.com -> will be forwarded to: youremail@address.com
webmaster@yourdomain.com -> will be forwarded to: youremail@address.com
sales@yourdomain.com -> will be forwarded to: youremail@address.com

And so on...


Is there any fee for this service?

No, unlike other domain registrars that charge for this service, with us this service is absolutely free.


How to set the Email forwarding?

Simple, login to your domain control panel and click on "Email Forwarding", proceed with the on screen instructions.


Web Hosting FAQ


What is web hosting?

Web hosting is used to host your web site on the net.


What is the difference between domain name registration and web hosting?

Domain name is your internet address (the name of your web site) web hosting is the place where your web site pages such as html and images are located.


How much does web hosting cost?

We offer great deals for web hosting Click here for our web hosting plans page.


Will I be charged an account setup fee?

No, we will never charge you an account setup fee, the same applies also if you will decide to upgrade or downgrade your account.


What is the difference between a monthly plan and a yearly plan?

On a monthly plan you pay for each month, on a yearly plan you pay for a year which enables us to give you a better rate.


How long will it take for my new hosting account to be created?

All new accounts are usually created and activated within 2 hours.


After my account will be created, how will I be able to manage it?

After your account creation you will be sent an email with all your account login details, then you will be able to logon and manage your account with the easy to use and advanced Cpanel control panel, Cpanel will enable you to perform a vast array of tasks like adding new email accounts, creating new FTP accounts, registering MySQL databases on the server, watch your account statistics, install a forum or a chat board and many more - click here for Cpanel demo.

Please remember that we are here to assist you, if you will need help with any of the features please don't hesitate to contact us.


Where should I point my domain name to?

Shortly after you signup for a web hosting account you'll receive an email with your name servers

After you have pointed your domain to our name servers it will take between 24-72 hours for the domain to be propagated on the net.
Please remember that all new domains registered with CleverDot.com are automatically parked on our name servers by default.

If you need help with pointing/parking your domain or with anything else please don't hesitate to contact us.


Do you offer a money back guarantee?

Yes, we offer a 30 day money back guarantee for all new web hosting accounts, if for any reason you would like to cancel your new web hosting account with CleverDot.com (even after 29 days) let us know - you will be fully refunded, no questions asked.

Note: The 30 day money back guarantee applies only for new web hosting accounts and does not apply for: domain registration and or web hosting specials and or web hosting + domain name specials; the 30 day money back guarantee applies only for new web hosting accounts and not for any other plan, package, product or service we offer or provide.


I already have a domain name (registered with another provider), can I still host it with you?

Sure you can, you may have a domain registered with another provider and have it hosted with us.


Will you add banners or advertisements to my web hosting account?

No, we at CleverDot.com provide bannerless (banner less) web hosting services, what does it mean? it means that your web hosting account with us will include no banners or advertisements whatsoever, it doesn't matter if you will choose to go with our smallest hosting plan or with our largest hosting plan, it doesn't matter if you will choose to go with a monthly payment plan or if you will choose to go with an yearly web hosting payment plan, we will not add any kind of banners or advertisements to your web site. Of course if you will choose to add banners or advertisements to your site, it's your call since it's your web site!


What kind of software and services will I have with my account?

All of our web hosting accounts are powered by Unix Apache super fast servers and include: Cpanel Control Panel, 24x7 FTP Access, POP3/Autoresponder Accounts, FrontPage 2002 Extensions, SSI, SSL, PHP, CGI, MYSQL and many more.

For further information you may click here to view our web hosting plans page.


Payment FAQ

Who is 2Checkout.com?

2Checkout.com, Inc. is an authorized retailer of goods and services provided by CleverDot.com


What types of credit cards does 2Checkout.com accept?

2Checkout.com accepts all major credit cards such as: Visa, Discover, American Express, MasterCard, Diners and more.


Does 2Checkout.com support foreign currencies?

Yes it does, if your currency is supported, you'll be given the option to pay using it on 2checkout's payment page.