“I wanted to let you know that my daughter, who handles all the web design (though we haven’t gotten very far because of other issues) tells me that she really likes working with you. Whenever she has a problem or a question, you always e-mail her back very promptly. I would not change companies because you have been just great.
You say that you are a small company trying to grow, well, there is nothing wrong with a small company. It all starts small.
Sincerely,
H.P.”